Frequently Asked Questions

What is the best way to reach Houndalicious™?
The best way to contact us is via e-mail link in this website. You can also reach us by phone at 1-877-99HOUND (1-877-994-6863) between 9:00 a.m. - 8:00 p.m. EST. Occasionally the hounds prevent us from reaching the phone in time, so please leave us a message with the best number and time to reach you and your call will be returned promptly.

What is the shelf life of Houndalicious™?
We recommend your dog enjoy the biscuits within a week of receipt or you storing the biscuits in the freezer until ready to use. You can thaw a few at a time for your pet to enjoy. We do not use any preservatives, and do not recommend storage in the refrigerator as moisture can deteriorate the product. Please do not to expose the treats to extreme temperatures or moisture.

What ingredients are in Houndalicious™ biscuits?
Houndalicious™ biscuits are made with organic ingredients. We use oat and barley flours, flax seed meal, eggs, olive oil, vegetable broth, and Vitamin E. The individual varieties use carrots, peanut butter, or spinach and cheddar cheese.

Is it safe to give Houndalicious™ treats to my dog who has a special medical condition?
Please check with your veterinarian to discuss needs and concerns that are specific to your dog. However, we are happy to accommodate a request for small-sized, gluten-free, or softer biscuits.

Do you offer wholesale?
Absolutely! Please send us an inquiry through our Contact Us link on this website. We are happy to discuss large quantities or repeat orders with you. Houndalicious™ biscuits make a great fundraiser!

What are your shipping methods?
For your convenience we ship by United States Postal Service (USPS) Priority Mail. Shipping costs are automatically calculated during checkout and are based on the weight of the product and the destination of your package. We will make every attempt to provide you with the freshest biscuits possible. Therefore, package delivery will be planned for Wednesday through Saturday so that your Houndalicious™ biscuits are not in transit over a weekend. Most orders are shipped within 48 hours. If an item is back ordered, Houndalicious™ will contact you.

How long does shipping take?
USPS Priority Mail generally takes 2 to 5 days depending on your location. Please keep in mind that the usual time for processing is 48 hours before being shipped. For express shipping kindly give us a call and we will be happy to rush your order.

What is your return and exchange policy?
It is very important to us that you and your furry companions are satisfied with your purchase from Houndalicious™. If you are not completely satisfied we will refund or exchange your product promptly. If you would like to return or exchange your purchase please contact us first via e-mail at our 'Contact Us' link on this website. We will either reimburse the full value of the returned goods by check or exchange your item with a replacement within 7 business days.

Please note: Shipping charges are non refundable on returned items. On exchanges we do not refund shipping; however, we do not charge shipping on your replacement items. Unfortunately we cannot be responsible for your shipping costs to return an item.

Do you charge sales tax?
Sales tax is charged for deliveries within New Jersey.

Do you ship outside the USA?
At this time we do not ship internationally.

What payments do you accept?
We use PayPal to process our orders. To pay by check please contact us directly and we will send you an invoice via e-mail. If you are paying by check, we will wait for it to clear before shipping your order. Our checkout is secure (SSL).

Will you give out my information?
No! Houndalicious™ will not sell or make your information available to anyone.

If we didn't answer your question please feel free to contact us.

Contact Us For Bulk or Wholesale Pricing!
Great for Fund Raisers

While we have the ability to care for ourselves and eat right, man's best friend relies on us. He can't read the label. But YOU can. Freshly-made, organic treats to make your dog run around in happy circles. Give your dog the treat he deserves – Houndalicious goodness in every bite. Can you really say no to his Houndalicious puppy eyes?


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